Terms of Service
Last updated: July 2025
1. Acceptance of Terms
By accessing or using Twelve IT Solutions software products — including the AI Hospital Management System — you agree to be bound by these Terms of Service. If you do not agree, do not use our services.
2. Software License
Twelve IT Solutions grants you a limited, non-exclusive, non-transferable license to use our software for your internal business operations. You may not resell, sublicense, or redistribute our software without written permission.
3. Client Data & Confidentiality
All patient data and organizational data stored in our HMS platform belongs to the healthcare organization. Twelve IT Solutions will not access, share, or use this data except as required to provide and support the contracted service.
4. Service Availability
We commit to a 99.9% monthly uptime SLA for cloud-hosted deployments. Scheduled maintenance will be communicated in advance. Twelve IT Solutions is not liable for downtime caused by factors outside our reasonable control.
5. Payment Terms
Subscription fees are payable as per the agreed contract. Invoices are due within 30 days of issue. Late payments may result in service suspension after written notice.
6. Intellectual Property
All software, designs, and documentation provided by Twelve IT Solutions remain our intellectual property. Clients receive a right to use the software — not ownership of the underlying code or technology.
7. Limitation of Liability
To the maximum extent permitted by law, Twelve IT Solutions' liability to you for any claim arising under these terms is limited to the fees paid in the 12 months preceding the claim. We are not liable for indirect, consequential, or incidental damages.
8. Governing Law
These terms are governed by the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Karimnagar, Telangana.