Privacy Policy
Last updated: July 2025
1. Who We Are
Twelve IT Solutions is a software company registered in Telangana, India, with its registered office at Old Labour Adda, 1st Floor, Vemulawada Road, Mankamma Thota, Karimnagar, Telangana 505001. We develop and maintain the AI Hospital Management System and associated software products.
2. Information We Collect
We collect information you provide directly to us — such as name, email address, phone number, and organization details when you fill out a contact form, book a demo, or purchase our software. We also collect usage data and technical information when you use our software products.
3. How We Use Your Information
We use your information to respond to your inquiries, provide and improve our software services, send you product updates and service communications (with your consent), and comply with our legal obligations. We do not sell your personal data to third parties.
4. Data Security
We implement industry-standard security measures to protect your personal information. For healthcare data processed through our HMS platform, we follow best-practice security controls aligned with the Digital Personal Data Protection Act, 2023 (India) and support data residency requirements.
5. Data Retention
We retain your contact information for as long as necessary to maintain our business relationship and comply with legal obligations. Healthcare data stored in our HMS platform is retained according to the data retention policy agreed upon with the hospital or healthcare organization.
6. Your Rights
You have the right to access, correct, or delete your personal data held by us. To exercise these rights, contact us at the address below. We will respond to all requests within 30 days.
7. Cookies
Our website uses cookies to improve your experience. Essential cookies are required for the website to function. Analytics cookies (if enabled) help us understand how visitors use our website. You can disable cookies in your browser settings.
8. Contact Us
For privacy-related queries, contact us at: Twelve IT Solutions, Old Labour Adda, 1st Floor, Vemulawada Road, Karimnagar, Telangana 505001 | Phone: +91 98855 31674 | Website: twelveitsolutions.in